Every quarter the Naval Air Station (NAS) Jacksonville Flight Line Cafe holds a food vendor event where customers can try different foods and vote on what they would like to see the galley serve in the future.
About 350 galley customers tasted foods from 12 different vendors July 18 and had the opportunity to vote on what they liked and what they didn’t.
“This event is mandated,” said CWO4 Benny Brockington, food service officer.
“It is a quarterly event called the Menu Review Board, where we take a look at our menu and see about different ways of doing things. If we are doing things right, we continue to do that.”
Brockington is responsible for the overall operation and accountable to the commanding officer for the good morale and discipline of the food service operation.
“We ask each Sailor to give a critique on the products,” Brockington said.
“If there was something that is healthy and fits the description that the Navy allows us to serve, we will work with the region to try to get that routed up to NAVSUP for approval and incorporated into or 21-day cycle menu.”
The Menu Review Board planned the review board to coincide with burger day at the galley, which is a customer favorite.
“We try to have the aroma in the air of good food and bring in the vendors and make it something different to let them know we are really serious about this,” he said.
“We want their honest feedback on how we can do things better.”
Trying new foods and the opportunity to give their feedback was a big hit with galley customers.
“I thought this was a very successful event. It was a great idea to do this,” said Lt. Ian McCarthy, NAS Jacksonville chaplain.
“It certainly increases the Sailor’s sense of ownership of the galley. This is their galley, as well as the Navy’s galley and it helps them to feel more included in the command.”
Brockington agreed with the importance of listening to the customers.
“You have to put the customers first,” he said.
“It doesn’t matter whether they are E-1 or O-10, the customers are always right and you have to hear their voice and try to accommodate them.”